Legal
Terms & Conditions
Effective date: May 2, 2026
These Terms & Conditions (the “Terms”) govern your access to and use of the Cantalog membership management application and related services (the “Service”) operated by Ingrok Inc., a corporation organized under the laws of Canada (“Ingrok,” “we,” “us,” or “our”).
By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
1. Definitions
- “Account” means the personal account you create to access the Service.
- “Business” means an organization that uses the Service to manage its members.
- “Business Administrator” means a person authorized by a Business to manage that Business’s tenant on the Service.
- “Member” means a person enrolled with a Business through the Service.
- “User Content” means information, materials, and data you submit to or through the Service.
2. Eligibility and accounts
You must be at least 13 years old to create a personal Account. You must be at least 18 years old (the age of majority in Ontario) to register a Business or accept these Terms on behalf of a Business. By accepting these Terms on behalf of a Business, you represent and warrant that you have the authority to bind that Business.
You agree to provide accurate, current, and complete information when registering and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us at cantalog.app@gmail.com immediately if you suspect unauthorized use.
3. The Service
The Service is a multi-tenant membership management platform. It allows Businesses to manage their own members and allows Members to maintain a single profile that can be used across multiple Businesses they choose to join. Each Business operates inside its own isolated data scope. Businesses cannot access one another’s member lists or enrollments.
We may add, modify, or remove features of the Service at any time. We will use reasonable efforts to give advance notice of material changes that adversely affect existing functionality.
4. Roles within the Service
Members. Members maintain a global profile (name, email, contact details, date of birth, emergency contact) and can request to join one or more Businesses.
Businesses. A Business can configure tiers, statuses, and notes for its own members; approve or decline join requests; and invite additional Business Administrators. Each Business is responsible for the lawful collection and use of personal information about its own members within the Service, including obtaining any required consents.
Business Administrators are responsible for safeguarding their access credentials and for the actions taken from their accounts within their Business’s scope.
5. Acceptable use
You agree not to use the Service to:
- Violate any applicable law or regulation, including privacy and data-protection laws.
- Infringe the rights of any person or entity, including intellectual-property, privacy, or publicity rights.
- Upload or transmit content that is unlawful, harassing, defamatory, threatening, hateful, obscene, or otherwise objectionable.
- Send spam, phishing, or other unsolicited communications to Members or third parties.
- Attempt to access another Business’s tenant data, circumvent access controls, or interfere with the integrity of the Service.
- Probe, scan, or test the vulnerability of any system or network without our prior written consent.
- Reverse-engineer, decompile, or attempt to derive the source code of the Service except to the extent expressly permitted by law.
- Use automated means (bots, scrapers, etc.) to access the Service except through documented APIs and within published rate limits.
- Use the Service to make decisions that produce legal or similarly significant effects about a Member without appropriate human oversight and lawful basis.
We may suspend or terminate access to any Account or Business that violates these Terms or creates risk for other users.
6. Member Content and data
You retain all rights in the User Content you submit to the Service. You grant Ingrok a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your User Content solely as necessary to operate, secure, support, and improve the Service.
Personal information is processed in accordance with our Privacy Policy. When you join a Business, the Business becomes responsible for the enrollment data it maintains about you within its tenant. We act as a service provider on behalf of each Business with respect to information that Business collects through the Service.
7. Intellectual property
The Service, including its software, design, text, graphics, logos, and the “Cantalog” brand and trademarks, is owned by Ingrok Inc. or its licensors and is protected by Canadian and international intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for its intended purposes.
These Terms do not grant you any right to use Ingrok’s trademarks, logos, domain names, or other distinctive brand features without our prior written consent.
8. Fees and billing
Some features of the Service may be offered on a paid subscription basis to Businesses. If you subscribe, you authorize us (and our payment processor) to charge the payment method on file for the fees and applicable taxes. Fees are non-refundable except where required by law or expressly stated in a separate written agreement. We may change pricing on reasonable notice, effective at the start of the next billing cycle.
9. Third-party services
The Service may integrate with third-party services (for example, sign-in providers like Google or Apple, or payment processors). Your use of those third-party services is subject to their own terms and privacy practices. We are not responsible for the content, policies, or practices of third-party services.
10. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INGROK INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT LOST OR DAMAGED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INGROK INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW (INCLUDING CONSUMER PROTECTION LAWS THAT APPLY TO YOU).
12. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ingrok Inc. and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms or applicable law, or (c) your User Content.
13. Termination
You may stop using the Service at any time and may delete your Account from your profile or by contacting us. We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or if continuing to provide the Service would create material risk to other users or to us.
Upon termination, sections that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution) will survive.
14. Governing law and disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute that is not required to be resolved otherwise by applicable consumer-protection law.
Nothing in these Terms prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual-property rights or breach of confidentiality obligations.
15. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the “Effective date” at the top and notify you through the Service or by email. Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
16. Miscellaneous
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ingrok Inc. concerning the Service. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
17. Contact
Questions about these Terms? Contact us at cantalog.app@gmail.com.